How your business can work for and win brand love

Oath's digital prophet David Shing.Handout While some companies have created products that Canadians buy, others have created brands Canadians identify with, internalize and advocate for. These next-level relationships are what I like to call brand love. Brand love is like human love. It’s forgiving, it’s happiness, it’s comforting, it’s familiar, it’s exciting, it’s real. But …

Space in your suitcase? App turns travellers into paid couriers

If you’ve ever visited friends or family in Brazil, chances are they’ve asked you to ferry something into the country — be it vitamins, the latest iPhone or even a kitchen faucet. Now there’s an app that aims to expand that practice beyond friends and family and turn complete strangers into couriers. And profits. Grabr, …

Small businesses can get rate break from Chase on Amex transactions

A global payment company will give members of Canada’s largest small- and medium-business association lower rates on American Express transactions. Chase Merchant Services will charge a new lower rate to Canadian Federation of Independent Business members that process less than $500,000 in Amex transactions. CFIB says the deal aims to make it easier for small …

In the pursuit of innovation, don’t forget customer service

Financial technology businesses have disrupted banking — a traditional industry once considered impervious to change — for the better. By innovating and improving accessibility for customers and businesses through online and mobile applications, fintechs have created a dynamic environment that puts power in the hands of consumers. We are moving towards a banking future in …

Small business prosperity lies beyond Canada’s borders

PayPal Canada president Paul Parisi.Handout When Nude Bee Honey Co. sells into new markets, it makes it a point to turn the unfamiliar into familiar territory. Recently, the country in question was Taiwan. Ryan Tyler Thomas, head of brand marketing at the Toronto-based business that sells hive-to-table honey, found that there was consistent and strong …

When taking Rex around the block becomes much more than just walkies

HONG KONG — One of the tech world’s deepest-pocketed investors has been scouring the globe to find and fund the technologies that are building the future. Advanced robotics. Indoor farming. Data-driven drug research. And now: On-demand dog walking. The SoftBank Vision Fund, a nearly US$100 billion pot of money managed by Japanese billionaire Masayoshi Son, …